Review Date: 05/01/2020 | Author: Debbie P.

Comments: I was referred to American Water Damage by a plumber with another company who came to my home to service a major water leak. American Water Damage has just begun the process, but so far I have been having a pleasant experience. The office personnel was very friendly and went above and beyond to schedule my appointment that same day. Jeff, project manager, came out a couple of hours later for the free consultation. He was extremely professional, knowledgeable and showed great concern for my issue. A day later, Walter, remediation technician, came to assess the damage and met with my insurance adjuster. I was very impressed with both of their knowledge, concern and thoroughness. Walter assured me that his team could start the mitigation process the next day, and he was a man of his word. His fantastic team, Malik, Anavie and Joey, arrived at my home early that next morning. The minute they entered my home, they went to work. Malik, the lead, assessed the situation, explained to me what the team was going to do, and instructed Anavie and Joey where to start. They worked diligently for hours only taking a few minutes for lunch. All of them were friendly, professional, thorough and hard working. From what I can tell, they did excellent work in demolishing and treating the disaster area. They also cleaned up the area to perfection. We are only on phase one of my process, and I am extremely satisfied thus far, especially with water mitigation. My fingers are crossed that the repair process will go as smoothly. If so, I will be writing another awesome review to recommend this company. Keep up the great work and may God continue to bless your establishment!

Review Date: 11/23/2019 | Author: Robert D.

Comments: They were professional and courteous

Review Date: 05/28/2019 | Author: James P.

Comments: They were clear in their quote. No surprises in the end. Nice job!

Review Date: 05/16/2019 | Author: Christine P.

Comments: They've done a great job.

Review Date: 02/22/2019 | Author: Amy M.

Comments: Very prompt, courteous and professional.

Review Date: 02/13/2019 | Author: James R.

Comments: Experience with them was excellent.

Review Date: 11/01/2018 | Author: Dan N.

Comments: Because they came over and saw the situation, we had the big dehumidifiers over later that afternoon, and it likely helped us avoid mildew. We also worked with our insurance to cover it.

Review Date: 10/21/2018 | Author: Sally S.

Comments: Did great job. Very professional, showed up on time.

Review Date: 03/13/2018 | Author: Pamela Y.

Comments: Very Professional, and did a good job for the money....I got an estimate from someone else which was 4 times more expensive for the same work.

Review Date: 09/27/2017 | Author: Sarena B.

Review Date: 07/28/2017 | Author: John Y.

Comments: The project was carried out professionally with good quality. Communication with this company was great, always prompt and courteous. I highly recommend them.

Review Date: 06/01/2017 | Author: Andrea S.

Comments: He was great! I plan on calling him next month to do the work needed in the attic.

Review Date: 03/26/2016 | Author: Jeff B.

Comments: American Water Damage was fantastic. They responded immediately when we called, and were very professional!

Review Date: 12/31/2015 | Author: Robin N.

Comments: Extremely professional. We called them after we had a bad experience with one of their competitors. All around honest, knowledgable company.

Review Date: 12/08/2015 | Author: Maria R.

Comments: Not finished with remediation yet but so far so good

Review Date: 04/08/2015 | Author: Richard M.

Comments: Service was great and very professional. Paul knows what he is doing and how to do it

Review Date: 01/19/2015 | Author: Sheri R.

Comments: GREAT customer service at all levels in this company! Everyone is very professional, kind, prompt & knowledgeable. Communication has been excellent. Our insurance company recommended Paul Yacullo, owner of American Water Damage & we have been very pleased with the their services. They have been very careful with the demolition & have kept things as clean as possible. They have been compassionate towards our loss & have explained their process thoroughly as we proceed through each phase. We highly recommend this company!

Review Date: 07/21/2014 | Author: Linda P.

Comments: They were professional and prompt in taking care of our problem. We are very pleased with the results.

Review Date: 12/23/2013 | Author: Jerry H.

Comments: American Water Damage of the Triad did an excellent job.

Review Date: 12/09/2013 | Author: Ray M.

Comments: Awesome professionalism! Truly knowledge!